Using feedback and personal reflection to refine and resolve a product

What this note covers

1. Why feedback is key knowledge, not a courtesy
2. Sources of feedback and what each is good for
3. Designing a feedback process that produces usable evidence
4. Interpreting feedback: patterns, symptoms and causes
5. Acting on feedback: iteration and versioning
6. Personal reflection as a discipline
7. Resolving the product
8. How this is examined and what separates a top-band answer

8 sections · 12 key terms & formulas · 6 common mistakes