Emergency procedures, security and incident reporting

What this note covers

1. Prepare for emergencies before they occur
2. Respond to an alarm without creating another casualty
3. Report incidents and near misses factually
4. Manage security and difficult situations professionally
5. Plan for disruptions that affect food and service
6. Learn from the response and restore safely
7. Worked case: smoke behind the bar during a function

7 sections · 10 key terms & formulas · 6 common mistakes