Drivers of change, resistance, Lewin, Kotter and managing diversity

What this note covers

1. Internal and external drivers of change
2. Reasons for resistance to change
3. Lewin's Forcefield Analysis model
4. Kotter's 8 Steps change management model
5. Managing diversity as a strategy for business growth
6. Worked example: change, resistance and diversity together
7. How this topic is examined and what separates a top response

7 sections · 11 key terms & formulas · 6 common mistakes