ATARMAxxing · VCE Business Management revision notes
Key Performance Indicators
Reviewing performance – the need for change
What this note covers
- What Are Key Performance Indicators and Why Do They Matter?
- Financial and Market KPIs: Net Profit, Percentage of Market Share, and Number of Sales
- Operations KPIs: Level of Productivity and Level of Wastage
- Human Resource KPIs: Staff Turnover, Rates of Staff Absenteeism
- Customer KPIs: Level of Customer Satisfaction and Number of Customer Complaints
- Using KPIs to Identify the Need for Change: Linking to Porter, Lewin, and Strategy
- Exam Technique: Writing About KPIs in Short-Answer and Extended-Response Questions
7 sections · 14 key terms & formulas · 6 common mistakes
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